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Support Services
The Communications Division / Dispatch Center of the Hudson Fire Department is the area of the organization responsible for receiving and transferring Emergency and Business information to the proper division within the department.
Staffing
The Dispatch Center is staffed by fulltime, part-time dispatchers and on duty firefighters. The Center is open 24 hours a day 7 days a week. Each fulltime dispatcher works 8 hours a day, 5 days a week. This makes up three 8-hour shifts a day. The Dispatch Center is located at the Central Station at 15 Library Street.
Duties
The daily activities consist of much more than answering request for Emergency Services and/or business related calls. The Dispatch Center is the first contact the public has when calling or entering the Fire Station. The dispatcher must be able to take accurate information when receiving a call requesting emergency response. The dispatcher must then send out the appropriate apparatus and personnel to help mitigate the situation continue to monitor communications, monitor staffing and mutual aid response if needed. The Dispatch Center is also responsible for dispatching Fire and EMS calls for the Town of Litchfield, NH.
Dispatchers are also responsible for scheduling of inspections and starting the permit process for the Fire Prevention Division. Other responsibilities include receivables, billing for permits, False alarms and Incident requests, updating Material data sheets, preparing Ambulance billing and monitoring Fire Alarm equipment.
The communication division is the core of the Hudson Fire department. It is important and essential for the transfer of emergency and non-emergency information to all other divisions of operations.
Training
All dispatchers and fulltime members who cover dispatch receive a minimum of 40 hours of training before working alone in dispatch. Additional training is provided to the fulltime dispatchers in areas such as Public Safety Dispatcher and Emergency Medical Dispatcher. The fulltime dispatchers must maintain qualifications and certifications.